1
Your AI colleague answers the call.
The caller is helped properly and your AI colleague asks targeted questions about the request and contact details.
Follow-up and handover
Answering the phone is one thing. The follow-up makes the difference.
Is your AI colleague talking to a customer? Then it summarises the call right away, records callback requests precisely and sends action points to the right colleague. So nothing gets left behind.
- Instantly summarised
- Clear callback note
- Fast handover
Call summaryCustomer · Maintenance request
- Leak reported in apartment
- Callback requested for tomorrow
- Passed on to the right colleague
✦ Summarised by your AI colleague
A note on the desk. A customer waiting.
No more incomplete scribbles after a call. Your AI colleague conducts the intake, asks the right follow-up questions and hands your team a ready-made handover.
2
A clear summary, straight away.
As soon as the call with the AI ends, the core question, urgency and agreements are recorded.
3
Handover to your team.
The complete note or callback request lands straight with the right colleague, in your inbox or in your CRM.
4
Your colleague picks it up.
You call back with all the context at hand. No lost notes, no caller who has to repeat their story.
An AI colleague that fits your business.
You decide how the AI helps and keep sight of every call.
You choose when
Let the AI always answer, or only step in when your team is busy.
Your knowledge, your instructions
Decide which information the AI uses and how it handles questions.
You decide the handover
Choose when a team member takes over. If nobody picks up, the AI takes the callback request.
You keep the overview
See what was discussed, how the question was handled and what needs follow-up.
But does it stay personal?
An AI colleague on the phone raises questions. Here is what you want to know before you hand over the call.
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Won't it sound like a cold, impersonal robot?
You choose a voice that suits your business and set the tone: casual and friendly or formal and businesslike. With your own greeting and business knowledge, the conversation sounds natural, warm and familiar.
What does an AI colleague sound like for your business?
Create a free account, set up your own AI colleague and hear right away how it talks to your customers.
- No credit card needed
- Set up within an hour
- You set the rules
Is Atelyr right for your business?
Atelyr is for businesses where callers are answered professionally by an AI colleague right away, and where the real gain is in what happens after that call: a sharp note, a clear handover and never a forgotten customer again.
A great match if…
Callback notes now float around on post-its, email or WhatsApp
Notes get lost and loose messages are forgotten. Every call with your AI colleague produces a structured summary straight away.
Callers shouldn't have to repeat their story
The AI records the caller, the number, the core of the question and the urgency. Your colleague picks it up with all the context at hand.
Follow-up must be as professional as answering
Not a vague scribble like "please call back", but a clear note with what was agreed with the customer.
You want actions delivered straight to your CRM, helpdesk or inbox
The summary and contact details automatically end up in the systems your team already works with.
At the end of the day you want to be sure nothing was left behind
A clear overview of who called and what is still open, so no customer falls through the cracks.
You want to keep your existing phone system
You keep your own numbers and phone system; your AI colleague connects to it.
Less suitable if…
You expect the AI to complete complex specialist cases on its own
The AI takes care of a sharp intake, summary and callback note, but expert advice or the job itself remains human work.
Every call requires deep human empathy right away
Such as crisis support or emotional guidance, where a person must be on the line from the first second.
You want to hide that callers are talking to an AI
We deliberately don't do that, and it isn't allowed: callers must know they are talking to an AI colleague. Transparency is part of it.
Recognise your situation in the left column? Then an AI colleague brings you calm, time savings and saved customers from day one.
Connects to the systems you work with.
Your existing phone system as the foundation. Your tools connected where needed.
Phone systems
Tools
What can Atelyr do for your team?
Discuss your situation and find out what fits. Or get started on your own with your AI colleague.
Anything else you want to know?
Answers to practical questions about your AI colleague.
You simply connect your existing phone system (such as 3CX, KPN, Voys or Xelion). You keep your current phone numbers and decide in your own system when calls go to your AI colleague — for example when busy, after a few rings or outside opening hours.